Terms of Use and Privacy

Kindly go through the Terms of Use and read it carefully before using the website and services provided by YDAWI Online FZ LLC. They set forth the legally binding Agreement for your use of the website at www.ydawi.com (the “website”) and all services provided by YDAWI FZ LLC


General terms & conditions

By using the website in any manner, including but not limited to visiting or browsing the website, you (the “user” or “you”) agree to be bound by these terms of use, which constitute an agreement between you and YDAWI, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This agreement applies to all users of the website, including without limitation users. If you do not accept and agree to be bound by these terms of use, you must not shop or register yourself on the website and refrain from using the services offered by YDAWI.

You agree with the fact that these terms of use are in electronic format does not affect in any way their validity or enforceability.

If you have any questions, please contact us.


In these terms of use, the following expressions have the meanings set out alongside:

‘account’ means an online YDAWI account maintained by a member

‘customer’ refers to any person purchasing an item listed on the website

‘intellectual property rights’ means any and all trademarks, rights in designs, trade, business or domain names, copyrights, future copyrights, patents, rights in databases (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing) rights in inventions, know how, trade secrets and other confidential information and all other intellectual property rights of a similar or corresponding nature that may now or in the future subsist in any part of the world, belonging to YDAWI;

‘item’, ‘items’ means goods that may be bought or sold by YDAWI

‘listing’ means the registration and recording of an item on the website

‘member’ means a registered member/buyer/user of YDAWI

‘services’ means any one or more of the services offered by YDAWI, including but not limited to the sale or purchase of items and communication facilities

‘we’, ‘us’, ‘YDAWI’ and ‘our’ refers to YDAWI Online FZ LLC

‘website’ means the YDAWI website: http://www.ydawi.com

‘you’ ‘user’ and ‘your’ refers to you

Alteration of terms

YDAWI reserves the right to update, supplement and/or amend these terms of use at any time without the need to provide prior notice. Amended terms of use posted on the website will be effective immediately. You are responsible for ensuring that you are familiar with the latest terms of use. Continuing to use the website represents your acceptance of the terms of use as amended.

Copyright and intellectual property

We reserve all our intellectual property rights with respect to the website and the services.

This website contains registered and other intellectual property rights belonging to YDAWI and you shall not reverse engineer or otherwise attempt to discover any source code contained in the website or any software or database connected to the website.

Except with our prior written approval, we do not authorize the grant of any license or right to use any of our intellectual property rights.

You may view the website and electronically copy or print hard copies or parts of the website for your personal, non-commercial use only. You may not distribute, reproduce, sell, lease, rent, sub license, encumber, display, publish or otherwise commercialize any aspect of the website or its content.

Linked websites

This website may contain links to third party websites for your convenience only and do not indicate an endorsement by YDAWI of those sites or the products/services offered on those sites.

You acknowledge that we have no control over any aspect of those third party websites, that we take no responsibility for the content or use of those sites and, that you enter linked websites at your own risk.


We are providing the website on an ‘as is’ basis and make no representations or warranties of any kind with respect to the website or its contents and we disclaim all such representations and warranties. We are not responsible to you or anybody else for any loss incurred in relation to your use of this website. Your use of this site website is at your own risk.

We make no express or implied representations or warranties of any kind as to the operation of the website, its contents or any information, goods or services offered on the website, except to the extent that such obligation cannot be excluded at law. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in the website. The information contained in the website may contain technical inaccuracies or typographical errors. All liability of YDAWI howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

We do not warrant that your use of the website will be uninterrupted or free from defects and viruses or that the information provided will be current. We are not liable to you or anyone else if your computer system is in any way damaged or affected by your use of this website.

Limit of liability

To the maximum extent permitted by law, we hereby expressly disclaim and exclude liability for any damage whatsoever including, without limitation, direct, indirect, special, punitive, incidental or consequential loss or damage incurred by you or any user in connection with the website or in connection with the use, inability to use, or results of the use of the website, any websites linked to it and any information or listing posted on the website, including, without limitation any liability for loss of income or revenue, loss of business, opportunity loss, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind whether or not foreseeable, howsoever arising whether or not caused by a negligent act or omission.

In particular, we shall not be liable or responsible in any way for any damages, loss, cost or consequence resulting to you or a third party from the use or the inability to use the website, services or goods acquired through the website or any viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on the website, or on any website linked to it.


You agree to indemnify and hold harmless YDAWI, its affiliates, shareholders, officers, directors, employees, agents and sub-contractors from any claims, actions, demands, damages, losses, costs and/or consequences of any nature whatsoever including legal fees incurred on account of alleging or resulting from your use or misuse of the website, your breach of these terms of use, your violation of any third party’s intellectual property rights, or any disputes you may have with any other user of the website.


Returns, exchanges, and refund policy

For online purchases, you will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and neither YDAWI Makers nor YDAWI shall be liable for their loss or destruction.

In the unlikely event that you have purchased an item which is faulty, different to how it was described or shown, or you otherwise have a right to return it under any applicable law, it may be returned. Please notify us of the return via email within 48 hours of the delivery of the goods in question.

YDAWI will offer a replacement or exchange the item. Alternatively a refund or store credit for the net value of the item will be issued by YDAWI less shipping. The item must be returned to YDAWI at your cost via registered post or courier with all labels attached and wrapped in the original packaging within ten (10) days of receipt. Any items accepted for return must not be used or reduced in value on your part.

Made to order and personalised and customised items cannot be returned or refunded after purchase. Please remember that because of their handmade / artisan nature, some items may vary slightly from the images shown on the website.

If you're not happy about the product you have received within 10 days or receiving your order, YDAWI offers a 50% refund of the item selling price after filling the refund request that will be sent after contacting us on support@ydawi.com.

In the unlikely circumstance that a product you have purchased is not available or out of stock, an alternative product or refund to the same value will be offered to you.

Warranties & liabilities

All express or implied warranties, representations, statements, terms and conditions relating to these terms of use or this website that are not contained in these terms of use, are excluded to the maximum extent permitted by law.

In particular, and without limiting the above paragraph, while we endeavor to provide a convenient and functional website, we do not guarantee that your requirements will be met or that your use of this website will be uninterrupted, error free or that this website or the server from which it operates them are free of viruses or other harmful components. We cannot be responsible for any loss, corruption or interception of data sent to or from our website which occurs outside of our computer systems (such as those which occur while being sent over the internet). We recommend that you install and use up to date antivirus and firewall software on your computer.

You hereby warrant and confirm that you have the capacity and ability to agree to these terms of use and to carry out your obligations as set out in these terms of use.

You warrant that any material you upload onto the website shall not infringe the intellectual property rights of any third party.

You warrant, confirm and undertake that you will comply with all applicable laws, which you shall have the sole responsibility of familiarizing yourself with.

Governing law & dispute resolution

These terms of use are governed by the laws of Dubai, United Arab Emirates.

In the event of any dispute between you and us, we shall first attempt to resolve it amicably and in good faith. In the event that it is not possible to resolve any such dispute, then we agree that either one of us may refer any dispute arising out of or in connection with these terms of use, including any question regarding its existence, validity or termination, to be finally settled by binding arbitration by one (1) arbitrator in accordance with the rules of the Dubai International Arbitration Centre (DIAC).

The seat of arbitration shall be in Dubai and the arbitration shall be conducted in the English or Arabic language and the arbitration award shall be final and binding on the parties.

Events beyond our control

We shall have no liability to you for any failure, breach or any delay of any nature whatsoever that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of information communication technology systems or network access, flood, fire, explosion or accident.


Prices on www.ydawi.com may differ from pricing within retail stores. In addition to this, sales and promotions that appear online may not always appear in our retailer’s stores and vice versa. The duration of sales and promotions may also be different online and in retail stores.


YDAWI' privacy policy

YDAWI is committed to maintaining the privacy of our members and ensuring the personal information you provide to us is secure.

We follow the industry standards to protect your details during transmission and once received, but you should be aware that no method of electronic transmission or storage is 100% secure. We can therefore not be held responsible for the unlikely circumstance where information is accessed without authorization.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

By registering as a member at www.ydawi.com you agree to opt in as a subscriber to YDAWI’ newsletter which is sent by email.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agent and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

The website uses cookies, web beacons and similar technical tools to collect information about your access to the website and the services we provide. Please be aware that restricting cookies will have an impact on the functionality of the website and may prevent you using the services.

Cookies are pieces of information which include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor traffic on the website or within electronic communications.

The amount of information YDAWI requires from you depends on how you choose to use our website.

If you provide personal information, such as your name and contact details, we undertake not to share this information with third parties, except where we are required or permitted to do so by law.

If the business of YDAWI is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

If you use a credit card to make payments on YDAWI, we confirm that we are unable to access these details as the information is encrypted by our payment partner, Paytabs.

If you would like to remove your personal details from our database or have any queries regarding our privacy policy, please contact us.

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.